What skills are required in the licensed premises sector?
1. Knowledge of liquor laws and regulations: Licensed premises workers should have a working knowledge of relevant liquor laws and regulations, such as licensing regulations, age restrictions and responsible service of alcohol.
2. Interpersonal and communication skills: Licensed premises workers must be able to interact with customers in a polite and friendly manner and respond promptly to customer requests.
3. Cash handling and financial management: Licensed premises workers should have the ability to accurately record and handle cash transactions, including handling money, making change, and reconciling tills.
4. Customer service: Licensed premises workers should be able to provide excellent customer service, including handling complaints and resolving customer issues.
5. Problem-solving: Licensed premises workers should be able to troubleshoot issues that arise in the day-to-day running of the business and make decisions in a timely manner.
6. Knowledge of liquor products: Licensed premises workers should have a working knowledge of liquor products, including different types of beer, wine, spirits, and cocktails.
7. Food safety: Licensed premises workers should be familiar with food safety guidelines, such as proper storage and handling of food products.
8. Knowledge of relevant health and safety regulations: Licensed premises workers should be familiar with relevant health and safety regulations, such as fire safety and emergency procedures.